Terms, Guarantee, etc

Guarantee

Journeyman guarantee bags and belts for a period of ten years from date of purchase against faults in materials or manufacture arising in normal use. Goods may be repaired or replaced at our discretion.

Saddlery and Bridlework are similarly guaranteed for twelve months.

Journeyman Leather is a full member of the Shetland Arts & Crafts Association, and has undergone a stringent quality testing programme independently carried out by a government body.

Returns Policy

Standard goods – that is as advertised, and not modified or customised – may be returned within one month of despatch for any reason, providing they are in an as new condition. A replacement or refund will be given.

Non standard items may be accepted as returns at our discretion, depending on our opinion of their resaleability.
The customer is reponsible for the safe return of all goods, including any cost.

Saddlery and Bridlework items may be returned once for alteration within one month of purchase, free of charge.

All goods dispatched remain the property of Journeyman Leather until paid for in full – within one month of invoice. Interest will be charged for late payment.

Note

Our products are made from natural materials, the way a hide takes tanning and dyes varies from skin to skin. While we make every effort to match colours, and textures, this cannot be guaranteed. Products may vary in minor details from illustrations in the catalogue or web site. If you want a specific feature included (for instance, a bag fastening), please state when ordering. Small scars or other marks on leather are acceptable – this is a natural product.

Delivery

Most of our products are made by hand to order. Belts are normally despatched within seven days, other goods within twenty eight. These times cannot be guaranteed, as often we depend on deliveries to and from a very remote area subject to severe weather. If delivery is likely to be delayed we will let you know, giving you the option of cancellation.

We use first class Royal Mail post, Standard Royal Mail parcel delivery, or international standard Parcelforce Airmail as appropriate. Please specify when ordering if you require anything else. Delivery is charged at cost.